Useful answers before connecting Zendesk.

A Zendesk Marketplace app that reads the conversations in scope and helps support teams understand what to prepare before changing Zendesk, adding self-service or launching more automation.

No. Dashboards often show volume, SLA or trend metrics. Auditrak adds a qualitative read: recurring demand, visible friction, reviewable examples and a working base for the next changes.

They are ready-made business angles: recurring requests, self-service gaps, automation candidates, agent procedures, form fields, time sinks, instance health and CSAT signals.

No. Auditrak does not change your instance for you. The report helps frame the work: what to document, route, fix or automate next.

Advisor turns the audit into a working report: main findings, next actions, review points and examples the team can read.

The PDF is the shareable deliverable for support, CX and operations reviews. More importantly, it becomes the working base for the Zendesk workflows and changes that follow.

No. Auditrak prepares the decision. Your team keeps judgment over priorities, exceptions, business constraints and the changes to apply.

Auditrak works with the conversations included in the audit, the settings you choose, the generated results and the reports it produces. Zendesk internal notes are excluded by default.

Yes. The Zendesk conversations in scope must be processed by Auditrak to produce the audit and report. That is why the Privacy, Security, DPA and Subprocessors pages explain the providers and safeguards used.

Auditrak uses PII-aware preparation to reduce personal or sensitive details that are not needed in the report, while keeping enough examples for the team to review the findings.

Yes. Some analysis and report-generation steps may use AI providers. Auditrak aims to send only the material needed for the audit and report flow, with reduction of unnecessary sensitive detail.

Free includes 2 diagnostics per month with in-app results: Overview, Investigation and Contact Themes. The Advisor report and PDF are reserved for Pro.

Pro includes 5 diagnostics and 5 Advisor reports per month, with an in-app preview and a shareable PDF.

Pro is expected to cost USD 99 per Zendesk account per month through Zendesk Marketplace. Final terms will be shown in the applicable offer.

Write to [email protected] for Marketplace questions, product feedback, feature requests, support, privacy or security.