What is Auditrak?

A Zendesk Marketplace app that reads a selected set of tickets and helps support teams understand which recurring problems are worth acting on.

Does Auditrak replace existing reporting?

No. Auditrak complements your dashboards with a qualitative read: repeated demand, friction points, ticket examples and possible actions.

How does the app connect to Zendesk?

Auditrak connects through the Zendesk-approved app flow and the permissions approved by your administrator.

What questions can Auditrak answer?

Auditrak can look for repeated demand, self-service gaps, safe automation candidates, agent guidance needs, intake issues, time sinks, operational drift and sentiment drivers.

What is the report?

Auditrak turns the audit into a clear read and shareable reports for support, CX and operations teams.

Does Free include the full report?

No. Free is designed as a first read: recurring demand, friction themes, ticket examples and a report teaser.

Do I need to paste tickets into another AI tool?

No. The goal is to keep the workflow inside Auditrak: Zendesk connection, analysis, review and reports generated by the app.

Why not connect AI directly to Zendesk?

You can, but useful AI work usually needs setup first: recurring demand, missing content, routing rules, safe automation candidates and cases that should stay with humans. Auditrak helps build that foundation from tickets.

What data is processed?

Auditrak works with the tickets included in the audit, the settings you choose and the reports it generates. Support information is used only when you ask for help.

Does Auditrak guarantee savings?

No. Auditrak highlights findings, recommendations and caveats to verify. Operating decisions remain with your team.

How can I get access?

Auditrak is preparing for Zendesk Marketplace availability. Contact us for launch updates and the next access steps.