What keeps coming back in the chosen scope and deserves a closer read.
Plans
Start free. Upgrade to Pro when the work gets serious.
Free gives your team a first read of Zendesk conversations in scope. Pro turns the diagnostic into an Advisor report for preparing what to document, route, fix or automate next.
Marketplace packaging
Free shows the signal. Pro gives the team the working report.
Every plan starts the same way: choose a question, read the useful conversations, keep examples close. Upgrade when the team needs Advisor to turn that read into a report people can review and act on.
The Advisor report and PDF your team can work from.
First read
Free
USD 0 / month
See whether your Zendesk queue contains repeated demand worth a deeper audit.
- 2 diagnostics per month
- Overview, Investigation and Contact Themes in the app
- Ready-made audit questions
- No Advisor PDF reports
Built to prove the signal, not to deliver the full report.
Get updatesAdvisor report
Pro
USD 99 / month
Turn the audit into a working report for aligning support, CX and operations on the next Zendesk change.
- 5 diagnostics and 5 Advisor reports per month
- Shareable PDF report
- Recent report access
- Built for focused support reviews
The core plan for preparing one concrete Zendesk change.
Get updatesMonthly launch pricing, with no annual plan at launch. Final terms are the ones shown in the Zendesk Marketplace listing.
Pricing questions
Questions teams ask before installing.
Is there a free trial?
Free is the entry point: it gives the team a first read of the queue without unlocking the full Advisor report.
How does billing work?
Paid plans are expected to run as monthly subscriptions through Zendesk Marketplace or another approved commercial path. Auditrak does not collect payment details inside the app.
What does Pro include?
Pro includes 5 diagnostics and 5 Advisor reports per month, with an in-app preview and a shareable PDF.
Is it billed per agent?
The intended packaging is tied to the Zendesk account or Marketplace installation, not to buying a seat for every support agent. Final terms will be stated in the applicable offer.
Will the Marketplace listing match this page?
The Marketplace listing will carry the final public plan terms: prices, paid access, cancellation and the usage limits customers need to choose a plan.
Can we cancel?
Cancellation terms follow the applicable purchase channel, including Zendesk Marketplace for subscriptions bought through the Marketplace.
Waiting for the Marketplace listing?
We can share launch updates, the planned product experience and what to check before installation.