What keeps coming back in the chosen scope and deserves a closer read.
Plans
Start free. Upgrade to Pro or Scale when the work gets serious.
Free gives your team a first read of Zendesk conversations in scope. Pro and Scale turn the diagnostic into an Advisor report for preparing what to document, route, fix or automate next.
Marketplace packaging
Free shows the signal. Pro and Scale give the team the working report.
Every plan starts the same way: choose a question, read the useful conversations, keep examples close. Upgrade when the team needs Advisor to turn that read into a report people can review and act on.
The Advisor report and PDF your team can work from.
The analysis and appendices for larger support operations.
First read
Free
USD 0 / month
See whether your Zendesk queue contains repeated demand worth a deeper audit.
- 2 diagnostics per month
- Full in-app diagnostic results
- The complete Question library
- No Advisor reports
Everything you need to see the signal in your own tickets.
Get updatesAdvisor report
Pro
USD 99 / month
Turn the diagnostic into a working report for aligning support, CX and operations on the next Zendesk change.
- 5 diagnostics + 5 Advisor reports per month
- Reads the conversations in the scope you choose
- In-app preview + shareable PDF
- Built for a monthly improvement loop
The core plan for preparing one concrete Zendesk change.
Get updatesLarger operations
Scale
USD 249 / month
Add capacity for teams with higher volume, multiple support paths or several Zendesk changes in motion.
- 20 diagnostics + 20 Advisor reports per month
- Reads the conversations in the scope you choose
- Extended Advisor report sections
- For larger support operations
For larger operations running several changes at once.
Get updatesMonthly launch pricing, with no annual plan at launch. Final terms are the ones shown in the Zendesk Marketplace listing.
Pricing questions
Questions teams ask before installing.
Is there a free trial?
Free is the entry point: it gives the team a first read of the queue without unlocking the full Advisor report.
How does billing work?
Paid plans are expected to run as monthly subscriptions through Zendesk Marketplace or another approved commercial path. Auditrak does not collect payment details inside the app.
How do Pro and Scale differ?
Pro provides the standard working report. Scale is for teams with higher volume, more complex support paths or several Zendesk changes to frame.
Is it billed per agent?
The intended packaging is tied to the Zendesk account or Marketplace installation, not to buying a seat for every support agent. Final terms will be stated in the applicable offer.
Will the Marketplace listing match this page?
The Marketplace listing will carry the final public plan terms: prices, paid access, cancellation and the usage limits customers need to choose a plan.
Is pricing per agent?
No. Auditrak is priced per Zendesk account, flat. A 20-agent team pays the same USD 99 or 249 per month. There is no per-agent multiplier and no per-resolution fee. Per-agent AI add-ons elsewhere commonly run USD 50 per agent per month: USD 1,000 a month for that same team, before the base plan.
Can we cancel?
Yes. Paid plans are monthly subscriptions; cancel anytime from the Zendesk Marketplace and paid access ends at the end of the current billing period.
Waiting for the Marketplace listing?
We can share launch updates, the planned product experience and what to check before installation. Auditrak is launching on the Zendesk Marketplace soon. Get notified and you will hear the moment it is live.