These terms govern access to Auditrak, including Zendesk access, reports, acceptable use, plans and responsibilities.
Last updated: May 21, 2026.
By accessing or using Auditrak, installing the Zendesk app, connecting Zendesk, authorizing an audit, or accepting an order or subscription agreement that references these Terms, you agree that these Terms incorporate by reference the Privacy Policy, Data Processing Addendum, Security page and Subprocessors page. The Data Processing Addendum applies where Auditrak processes Personal Data on behalf of Customer.
Auditrak provides Zendesk support analysis, findings, recommendations, product results and reports for support reviews. Results are decision-support material and do not replace your team's operating, legal, security or customer-experience judgment.
You may use Auditrak only if you are authorized to install and connect apps to the relevant Zendesk account, approve the requested permissions and submit the relevant support data for analysis.
Access to Zendesk uses a read-only OAuth authorization approved by the customer. Auditrak does not write to Zendesk configuration and does not send replies. Customers must not provide Zendesk passwords to Auditrak.
Free, Pro and Scale describe intended product packaging and expected capabilities. Pricing, usage limits, support obligations, retention terms, data-handling commitments and commercial terms are confirmed in the applicable order or subscription terms. Auditrak may limit or suspend access to protect service reliability or security.
Paid access may be billed through Zendesk Marketplace or another approved commercial path. Monthly prices, renewal, taxes, cancellation, upgrades, downgrades and plan-specific allowances are governed by the applicable Marketplace listing, order form or subscription terms.
Customers retain ownership of their Zendesk data and business content. Auditrak receives the rights needed to process the chosen scope, generate results, provide support, secure the service and comply with applicable obligations.
Auditrak reports summarize observed patterns, likely automation or self-service opportunities, review points and next checks. They should be reviewed by qualified team members before operational, automation, legal, policy or staffing decisions are made.
You must not use Auditrak to process illegal content, intentionally submit secrets or prohibited data, test the service with data you are not authorized to analyze, reverse engineer the service, bypass usage limits, overload the platform or use outputs to make unlawful automated decisions about individuals.
Auditrak protects its service and security controls. Customers are responsible for securing their Zendesk account, managing users and permissions, reviewing Marketplace app access, and notifying Auditrak quickly about suspected misuse or compromise.
Auditrak depends on providers for Zendesk connectivity, hosting, storage, support systems and AI processing. Provider availability, terms and interruptions may affect the service. Current subprocessors are listed on the Subprocessors page. Where Auditrak processes personal data on behalf of Customer, the Data Processing Addendum applies to that processing to the extent required by law or agreement.
Each party should protect non-public business, technical, support, security and customer information received through the service. Auditrak does not use customer Zendesk content for public marketing without permission.
Auditrak may update features, plans, providers, support processes or usage limits as the product evolves. Material customer-impacting changes will be communicated through the applicable customer or Marketplace channel where required.
Auditrak is provided without a guarantee that recommendations will produce savings, automation success, CSAT improvement or operational outcomes. Reports may contain errors, omissions or uncertainty and should be used as decision-support evidence, not as an automatic verdict.
To the extent permitted by applicable law and the applicable order or agreement, Auditrak's liability is limited for indirect, consequential, lost-profit, lost-data, business-interruption or purely reliance-based damages. Plan-specific or customer-specific commercial limits may be stated in the applicable order or subscription terms.
Customers may request offboarding or deletion through [email protected]. Auditrak may retain limited records where needed for legal, security, billing, backup or dispute-resolution purposes, consistent with the Privacy Policy and applicable agreement.
For contractual, privacy, support, security or Marketplace questions: [email protected].